These Terms of Service ("Terms") govern your access to and use of JIT Delivery's website and services (the "Platform"). By creating an account or placing an order or errand, you agree to these Terms.
1. The service
JIT Delivery connects clients with partner restaurants for food delivery, and with independent riders for pickup and shopping errands, across Accra, Kumasi, and Tema. We facilitate these connections and the associated payment and tracking — we are not ourselves a restaurant, and riders are independent contractors, not employees of JIT Delivery.
2. Your account
You must provide accurate registration information and keep your login credentials confidential. You're responsible for all activity that happens under your account. Let us know immediately if you suspect unauthorised access.
3. Placing orders and errands
When you place a food order, you're agreeing to purchase the listed items at the restaurant's posted prices plus any applicable delivery fee. When you request a pickup or shopping errand, a rider will propose a service charge based on the task before you're required to confirm — you're not committed until you accept that quote.
4. Payments
You may pay by Mobile Money, card, or cash on delivery, where offered. For shopping errands, the final charge may differ slightly from the initial estimate based on the actual cost of items purchased on your behalf and the rider's receipt — any difference is settled at delivery.
5. Cancellations and refunds
Orders and errands can be cancelled before a rider has been assigned or has begun preparing/shopping, free of charge. Once a restaurant has started preparing your food, or a rider has begun a pickup or shopping run, cancellation may not be possible, or may be subject to a partial charge for costs already incurred. Refunds for a failed or incorrect delivery are assessed case by case — contact support with your order or errand number.
6. Delivery windows
Estimated delivery and pickup times are best-effort estimates based on distance, traffic, and restaurant/rider availability — they are not guaranteed. We'll keep you updated on status through live tracking.
7. Conduct
You agree not to use the Platform for any unlawful purpose, to submit false or fraudulent orders, to harass or endanger a rider or restaurant staff, or to attempt to interfere with the Platform's normal operation.
8. Ratings and reviews
After a delivery, clients may rate and review their rider. Reviews must reflect a genuine experience with that delivery — we may remove reviews that are abusive, fraudulent, or unrelated to an actual completed order or errand.
9. Limitation of liability
To the fullest extent permitted by law, JIT Delivery is not liable for indirect, incidental, or consequential damages arising from your use of the Platform, delays, or the acts of an independent restaurant or rider, beyond the value of the order or errand in question.
10. Termination
We may suspend or terminate an account that violates these Terms. You may stop using the Platform, or request account deletion, at any time.
11. Governing law
These Terms are governed by the laws of the Republic of Ghana.
12. Changes to these terms
We may update these Terms from time to time. Continued use of the Platform after a change means you accept the updated Terms.
13. Contact us
Questions about these Terms? Reach us at support@jitdelivery.com.gh or through our contact page.