JIT Delivery ("we", "us", "our") operates a platform connecting clients with partner restaurants and independent riders for food delivery and errand services across Ghana. This policy explains what information we collect when you use our website, mobile experience, or service, and how we use, share, and protect it.
1. Information we collect
Account information. Your name, username, email address, phone number, and password when you register.
Order and errand details. Delivery and pickup addresses, landmarks, item lists, special instructions, and order/errand history.
Location data. Pickup and delivery coordinates for each order or errand, and a rider's live location while a delivery you're party to is in progress, so it can be tracked in real time.
Payment information. Mobile Money number, payment method, and transaction references. We do not store your Mobile Money PIN or full card numbers — those are handled directly by our payment processor.
Usage data. Pages visited, device and browser type, and general diagnostic information, used to keep the platform reliable and secure.
2. How we use your information
- To create and manage your account and authenticate you when you sign in.
- To process orders and errands — matching you with a restaurant and/or rider, calculating pricing, and coordinating delivery.
- To process payments and issue receipts.
- To provide live order/errand tracking.
- To send order updates, account notifications, and — where you've agreed to receive them — occasional service announcements.
- To investigate disputes, fraud, or misuse of the platform.
- To improve the reliability and safety of the service.
3. Who we share it with
We share only what's necessary to fulfil your order or errand:
- Riders receive your delivery address, contact number, and order/errand details needed to complete the delivery.
- Partner restaurants receive your order details to prepare your food.
- Payment processors receive what's needed to complete a Mobile Money or card transaction.
- We may disclose information where required by Ghanaian law or a valid legal request.
We do not sell your personal information to third parties.
4. Data retention
We retain account and order/errand records for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations. Live location data is retained only for the duration needed to support tracking and delivery history — it is not used for ongoing tracking once a delivery is complete.
5. Your rights
You can review and update your account information at any time from your profile settings. You may request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your account, subject to records we're required to keep for legal or accounting reasons. Contact us using the details below to make a request.
6. Security
We use reasonable technical and organisational measures — including encrypted connections and access controls — to protect your information. No online service can guarantee absolute security, so please also take care to keep your password confidential.
7. Children's privacy
JIT Delivery is not directed at children under 18. We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
9. Contact us
Questions about this policy or your data? Reach us at support@jitdelivery.com.gh or through our contact page.